Refund Policy

Thank you for shopping with Mois Haus. 
Please note that all sales are final. We do not offer returns or refunds under any circumstances.

No Returns or Refunds
We strictly do not accept returns, exchanges, or refunds. We encourage our customers to carefully review their orders before completing their purchase.

Lost Package Policy

Once your order has been shipped and is in the hands of the carrier, we are no longer responsible for any lost, stolen, or delayed packages. Unfortunately, we are unable to offer refunds or replacements for packages that are marked as delivered or lost in transit by the shipping carrier.

We recommend reaching out directly to the shipping carrier with your tracking number to file a claim or investigate further. If you need assistance with this process, feel free to contact us and we’ll do our best to guide you.

Thank you for your understanding.

Contact Us
If you have any questions about our policy, please reach out to us at moishaus.shop@gmail.com or call +1 831-747-0380. We are happy to assist you!